7.2.1 Rapport
Develop rapport, trust, and ethical therapeutic relationships with patients and families
- Recognize that being a good communicator is a core clinical skill for physicians, and that effective physician-patient communication can foster patient satisfaction, physician satisfaction, adherence and improved clinical outcomes
- Establish positive therapeutic relationships with patients and their families that are characterized by understanding, trust, respect, honesty and empathy
- Respect patient confidentiality, privacy and autonomy
- Listen effectively
- Be aware and responsive to nonverbal cues
- Effectively facilitate a structured clinical encounter